… stays in Danger Club. But one thing is no secret: CRM often sucks.
We’ve all done the Human Factors course, and been to the latest CRM day. We know about circadian rhythms and understand rod and cone cell functions in the retina. We saw the SHELL model (again) and we’ve figured out our DiSC profiles. We know what happened in Tenerife and if we see that Eastern Airlines L1011 one more time … Oh, and we did the moon landing exercise too (spoiler: the oxygen and water are better choices than matches and a compass).
But none of it really makes us feel very human! Where is the conversation about how to actually fly together?
In Danger Club, we start with an interesting incident that highlights something worth talking about – and then we do just that, talk.
We are all soft, squishy humans, trying our very best to look professional. But there’s lots we don’t know and aren’t good at. How do we form a connection with the person beside us, so we can really operate as a team? How do we speak up when we feel uncomfortable? What’s the playbook for suggesting we take control? How do we deal with that tough cookie in the other seat, when we feel like the whole 3-day trip is going to be a nightmare?
Not sure? Welcome! None of us are. But maybe if we talk about it, we’ll figure it out.